TGM Collectibles — Privacy Policy

Effective date:23/07/2026

1. About This Privacy Policy

TGM Collectibles respects your privacy and aims to collect only the personal information reasonably needed to operate our online store, process orders and assist customers.

This Privacy Policy explains:

• what personal information we collect;

• how we collect and use it;

• when it may be shared;

• how customer accounts and payments are handled;

• how we use cookies and marketing communications; and

• how you can contact us about your information.

This Policy applies to our website at www.tgmcollectibles.com.au and communications with TGM Collectibles.

2. Personal Information We Collect

Depending on how you use our website, we may collect:

• your name;

• email address;

• phone number, where provided;

• billing and delivery addresses;

• order and payment-status information;

• customer-account details;

• newsletter, wishlist or restock preferences;

• messages and enquiries sent to us;

• information provided for returns, refunds or delivery issues; and

• basic website information such as your IP address, browser and device type.

We do not ask customers to provide unnecessary sensitive information.

3. How We Collect Information

We may collect information when you:

• place an order;

• create or update a customer account;

• complete a contact or newsletter form;

• request a restock notification;

• contact us by email;

• make a return, refund or delivery enquiry; or

• use our website.

Some technical information may also be collected automatically through Wix, cookies and connected website services.

4. How We Use Personal Information

We may use your information to:

• process and deliver orders;

• send order and tracking updates;

• operate customer accounts;

• respond to enquiries;

• manage returns, refunds and delivery issues;

• send marketing or restock updates where you have subscribed;

• prevent fraud and maintain website security;

• maintain business and accounting records; and

• meet legal obligations.

We do not sell or rent customer personal information.

5. Wix and Customer Accounts

Our website, online store, forms and customer accounts are operated using Wix.

Wix manages customer login and password authentication. TGM Collectibles does not receive or view customer passwords.

We may be able to view ordinary account information, including:

• your name;

• email address;

• saved addresses;

• order history;

• account status; and

• wishlist information.

Customers can manage or reset their password through the Wix account login system.

6. Payments

Payments are processed through the payment methods displayed at checkout, which may include Wix Payments, PayPal or another enabled provider.

TGM Collectibles does not store full payment-card numbers or card security codes through its own systems.

We may receive limited transaction information, such as:

• payment status;

• payment method;

• transaction reference; and

• refund status.

Payment providers handle payment information under their own privacy and security practices.

7. When Information May Be Shared

We may share information where reasonably necessary with:

• Wix, to operate the website and customer accounts;

• payment providers, to process payments and refunds;

• delivery carriers, to deliver and track orders;

• email services, to send order updates and subscribed marketing;

• advisers or service providers assisting the business; and

• government authorities where required by law.

We only share the information reasonably needed for the relevant service.

8. Overseas Processing

Wix, payment providers and other service providers may store or process information outside Australia.

The location may depend on the provider and the systems it uses.

These providers handle information under their own privacy policies and applicable legal requirements.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• operate the shopping cart;

• keep customers logged in;

• remember preferences;

• help prevent fraud;

• understand how the website is used; and

• support analytics or marketing features.

You may be able to manage optional cookies through the website’s cookie settings or your browser.

Disabling necessary cookies may affect how the website works.

10. Marketing Communications

We may send product updates, restock notices, special offers and store news where you have subscribed or otherwise provided consent.

You can unsubscribe at any time by:

• using the unsubscribe link in the email; or

• contacting support@tgmcollectibles.com.au.

Unsubscribing from marketing will not stop necessary messages about an order, payment, delivery or customer-service enquiry.

11. Storage and Security

Information may be stored through:

• Wix;

• payment providers;

• email systems;

• bookkeeping and order records; and

• delivery services.

We take reasonable steps to protect customer information by using secure accounts, limiting access and using reputable service providers.

12. How Long We Keep Information

We keep information only for as long as reasonably needed to:

• complete orders;

• provide customer support;

• manage returns or disputes;

• prevent fraud;

• maintain accounting and tax records; and

• meet legal requirements.

Information that is no longer required may be deleted or de-identified where reasonably possible.

13. Accessing or Correcting Your Information

You may contact us to request access to or correction of personal information we hold about you.

Some details may also be updated through your customer account.

We may ask you to confirm your identity before providing or changing information.

Requests can be sent to:

support@tgmcollectibles.com.au

14. Deleting Your Information or Closing an Account

You may ask us to:

• close your customer account;

• remove you from marketing communications; or

• delete information that is no longer required.

Some information may need to be retained for completed orders, accounting, tax, refunds, disputes, fraud prevention or legal obligations.

Closing an account does not automatically remove information that must reasonably be retained.

15. Data Breaches

If we become aware of unauthorised access to or disclosure of customer information, we will take reasonable steps to:

• investigate the issue;

• secure affected accounts or systems;

• reduce possible harm; and

• notify affected people or authorities where required.

16. Children and Young People

Customers must be at least 18 years old to place an order independently.

Anyone under 18 should use the website or place an order only with the involvement and permission of a parent or legal guardian.

We do not knowingly seek sensitive personal information from children.

17. Third-Party Websites

Our website may link to third-party websites or services, including:

• payment providers;

• delivery carriers;

• tracking services; and

• social-media platforms.

These third parties have their own privacy policies and practices.

TGM Collectibles is not responsible for the independent privacy practices of services we do not control.

18. Changes to This Privacy Policy

We may update this Privacy Policy if our website, service providers or information-handling practices change.

The latest version will be published on our website with an updated effective date.

Changes will generally apply from the stated effective date.

19. Contact Us

Questions or requests concerning this Privacy Policy or your personal information can be sent to:

TGM Collectibles

ABN: 20 129 498 864

Email: support@tgmcollectibles.com.au

Website: www.tgmcollectibles.com.au

Contact form: Contact Us