TGM Collectibles — Shipping Information
Effective date: 23/07/2026
1. Shipping Information
We pack orders carefully and use tracked shipping to help products arrive safely.
This page explains where we ship, how long orders take to process, how tracking works and what to do if there is a delivery problem.
2. Where We Ship
TGM Collectibles currently ships to eligible addresses within Australia.
Available delivery methods will be shown at checkout.
PO Boxes and Parcel Lockers may be used where they are supported by the selected delivery service.
We do not currently offer international shipping.
3. Order Processing
Orders are generally packed and dispatched within 2 business days.
Business days do not include weekends or public holidays in New South Wales.
Processing may take longer during:
• product launches;
• sales and promotions;
• public-holiday periods;
• unusually high order volumes; or
• circumstances outside our reasonable control.
If a significant delay affects your order, we will contact you as soon as reasonably possible.
Processing time is separate from the carrier’s delivery time.
4. Shipping Costs
Shipping costs are calculated at checkout and may depend on:
• the size and weight of the order;
• the delivery destination; and
• the selected shipping method.
The full shipping charge will be displayed before you place your order.
Shipping charges are separate from product prices unless a promotion or product listing expressly states otherwise.
Any temporary free-shipping offer will clearly explain its minimum spend, eligible destinations and other conditions.
5. Shipping Methods
Available tracked shipping options will be displayed at checkout.
Depending on availability, these may include:
• standard tracked shipping; and
• express tracked shipping.
Choosing express shipping affects the carrier’s delivery service after dispatch. It does not necessarily shorten our order-processing time.
6. Tracking Your Order
Tracking information will be emailed to you once your order has been dispatched.
Tracking may take several hours to become active after the parcel is first scanned by the carrier.
Please ensurethat the email address supplied with your order is correct.
You may also be able to view tracking through your TGM Collectibles customer account if available for your order.
7. Delivery Estimates
Delivery timeframes shown at checkout or by the carrier are estimates unless we expressly state otherwise.
Estimated delivery time begins after the parcel has been dispatched.
Delivery may be affected by:
• the destination;
• weekends and public holidays;
• severe weather;
• transport or carrier disruptions;
• peak delivery periods;
• incorrect address information; or
• failed delivery attempts.
We will provide reasonable assistance if your parcel is delayed.
8. Delivery Addresses
Please check your delivery details carefully before placing your order.
Make sure the following information is complete and correct:
• recipient name;
• street address;
• unit or apartment number;
• suburb;
• state;
• postcode; and
• PO Box or Parcel Locker details, where applicable.
TGM Collectibles is not responsible for delays or additional costs caused solely by incorrect or incomplete information supplied by the customer.
This does not apply where the error was caused by TGM Collectibles or the delivery carrier.
9. Changing Your Delivery Address
Contact us as soon as possible if you need to change your delivery address.
Email: support@tgmcollectibles.com.au
Contact form: Contact Us
We will try to update the address if the order has not yet been dispatched, but we cannot guarantee that a change will be possible once packing or carrier processing has begun.
An address change is not confirmed until we approve it in writing.
Once the parcel has been dispatched, you may need to contact the carrier to request redirection. Redirection may not always be available and may cause a delay or additional cost.
10. Incorrect Addresses and Returned Parcels
If a parcel is returned to us because the supplied address was incorrect or incomplete we will attempt to contact you.
Reasonable additional postage may need to be paid before the order is sent again.
If the customer requests a refund instead of redelivery, the original shipping charge and other reasonable shipping costs already incurred may not be refundable. Other fees may apply under the Change of Mind section of our Returns and Refunds Policy
This does not apply where the parcel was returned because of an error by TGM Collectibles or the carrier.
11. Failed Deliveries and Uncollected Parcels
The carrier may take a parcel to a collection location if no one is available to receive it.
Please monitor your tracking information and collect the parcel within the carrier’s collection period.
If an uncollected parcel is returned to us, reasonable additional postage may be required before it is sent again.
We will not charge additional postage where the failed delivery was caused by TGM Collectibles.
12. Authority to Leave
Where an authority-to-leave option is available and selected, the carrier may leave the parcel without obtaining a signature.
Please make sure there is a suitable, secure and weather-protected place at the delivery address.
If tracking shows that a parcel was delivered but you cannot locate it, please check:
• around the delivery address;
• safe locations near entrances;
• with household members;
• with neighbours;
• with reception or building management; and
• for any carrier messages or collection notices.
Contact us if the parcel still cannot be located. We will review the tracking information and assist with the carrier investigation.
13. Delayed Parcels
Tracking may occasionally stop updating while a parcel moves through the carrier’s network.
Contact us if:
• the estimated delivery period has passed;
• tracking has not meaningfully updated for an unusual period; or
• the carrier has asked you to contact the sender.
We may:
• review the tracking information;
• contact the carrier;
• lodge a delivery enquiry; or
• request a carrier investigation.
If the order cannot be delivered, we will provide the remedy required by applicable law.
14. Lost Parcels
A parcel will be treated as lost after the available tracking information and carrier investigation reasonably confirm that it cannot be delivered.
Where a parcel is confirmed lost before delivery, we will provide an appropriate remedy, which may include:
• sending a replacement, subject to availability; or
• providing a refund.
We may ask for reasonable information needed to complete the carrier investigation.
15. Products Damaged During Delivery
Please contact us as soon as reasonably possible if your parcel or product arrives damaged.
Keep:
• the outer parcel;
• the shipping label;
• all internal protective packaging;
• the affected product; and
• any other items included in the order.
We may ask for clear photographs or video showing:
• the unopened parcel;
• the parcel after opening;
• the internal packaging;
• the shipping label; and
• the damaged product.
Damaged, faulty, incorrect and missing products are handled under our Returns and Refunds Policy.
16. Incorrect or Missing Products
Please contact us promptly if:
• you receive the wrong product;
• a product is missing;
• the quantity is incorrect; or
• the product materially differs from what you ordered.
Include your order number, a description of the issue and clear photographs where relevant.
If we made an error, we will arrange an appropriate remedy and cover reasonable return postage where an incorrect item needs to be returned.
17. How We Pack Orders
Orders are packed carefully to help protect them in transit.
The packaging used may depend on the size, weight and contents of the order and may include:
• a shipping box or protective mailer;
• internal padding;
• protective wrapping;
• void fill; and
• other suitable protective materials.
We aim to provide reasonable protection while avoiding unnecessary packaging waste.
18. Separate Orders
Orders placed separately are normally treated as separate transactions and cannot be guaranteed to ship together.
Where practical, we may agree to combine orders before dispatch, but this is not guaranteed.
Place all required products in the same order where possible.
19. Split Shipments
Products in the same order will ordinarily be shipped together.
We may divide an order into more than one parcel where reasonably necessary because of:
• parcel size or weight;
• packaging requirements;
• carrier restrictions; or
• product availability.
If an order is split, you may receive more than one tracking number.
We will not charge an additional shipping fee after checkout without your agreement.
20. Preorders and Mixed Orders
We recommend placing preorder products separately from in-stock products.
Unless the relevant product page states otherwise, an order containing both preorder and in-stock products will be held until all items are ready to ship.
Estimated preorder release and arrival dates may change because of manufacturer, distributor or supplier delays.
To receive in-stock products without waiting for a preorder, place them in a separate order.
If we cannot supply a prepaid preorder, we will refund the amount paid for that product in accordance with our Returns and Refunds Policy and applicable law.
21. Shipping Promotions
Temporary shipping promotions may have additional conditions displayed with the offer.
Unless otherwise stated:
• the promotion applies only during the advertised period;
• minimum order values are calculated after discounts;
• excluded products or destinations remain excluded; and
• the promotion cannot be applied retrospectively.
22. Changes to This Shipping Information
We may update this Shipping Information from time to time to reflect changes to our delivery services, carriers, prices, business practices or legal obligations.
The current version will be published on our website with an updated effective date.
Changes will generally apply to orders placed on or after that date.
An update will not retrospectively remove or reduce rights relating to an order already placed.
23. Contact Us
Email us at support@tgmcollectibles.com.au or visit Contact Us